How does Ã?'Belyx fit into your business processes by obelyxworld
How does Ã?'Belyx fit into your business processes (rather than changing your business processes to fit the hosted call center )?
By Ramana Reddy, Director, Service Delivery and Support, 3CLogic
Your contact center support staff is spending more time dialing rather than talking to your prospective or current customers. If you are contemplating on buying a hosted call center but are concerned about changes your businesses processes to fit the requirements of the hosted call center then you need not worry anymore. Ã?'Belyx hosted call center is totally hosted and has been designed to give you the flexibility to customize the solution to fit your business processes. Here are some examples of different call center verticals that use Ã?'Belyx hosted call center to satisfy their customers
1.First Family Insurance
The agents working for First Family Insurance sell life insurance policies in Florida. Selling insurance is really tough as prospects looking to buy insurance usually decide very quickly . Time is of the essence in making the sure you reach the potential customers within 24 hours of request time. Purchasing insurance leads from third-party and cold calling the leads is a poor return on Investment (ROI). Either the leads are being called by many companies or lead is not being called in time.
To differentiate with other companies selling insurance First Family Insurance customized the Ã?'Belyx hosted call center by using the click-2-call feature that is part of the solution (no extra charge) to generate ?"'˜hot?"'"" prospects. The click-2-call code is generated by a few clicks on the contact center portal. This code is posted on websites frequented by prospects looking to buy insurance. The prospects enter the contact information in the click to call window. As soon as the prospect submits the information, the contact information is added to call center, assigned to the campaign and lead uploaded to the agent?"'""s dialer if the agent is available. The next call dialed by the agent from the call center will be to the prospect realizing the power and potential of instant communications. The respond times to such requests were less than 12 hours.This helped them increase their sales by 300%.
2.New Zealand Parliamentary Elections, ACT party
The ACT party wanted to setup a call center in New Zealand, have the volunteers call the voters to a) ask them to come to meetings, b) Conduct surveys and c) get out to vote on Election Day.
They were looking for a solution that had full CRM and tracking functionality along with flexibility to handle seasonality of campaign.
Ã?'Belyx call center solution was installed in ACT party premise and training was provided remotely. The Ã?'Belyx call center solution setup and training was completed in two weeks.
ACT party hired a technical support consultant to help run the call center and successfully completed running all their campaigns for three weeks using their predictive dialer to dial thousands of leads
3.Oaktree
Oaktree financial company was looking to purchase a call center solution that was easy to install with the ability to buy telecom capacity as they need and when they need. The unique Ã?'Belyx packages and SaaS model of Ã?'Belyx hosted call center enabled Oaktree to purchase the contact center service without buying any additional hardware or software and buy packages monthly based on the seasonal demand.
The lead information from the Oaktree CRM solution is uploaded to Ã?'Belyx hosted call center . The leads are then dialed from the Ã?'Belyx platform. This processed lead information is then uploaded back to the Oaktree CRM with the ?"'˜contact?"'"" information to enable Oaktree to run their historical reports and continue to use their existing CRM System. Any new leads referred could be easily added and scheduled by agents gave OAKTREE higher customer base and more profitability.
For questions and comments please contact support@3clogic.com
For More Information to Visit This Site : http://www.obelyx.com
James is the author of the website obelyx.com and provides information about VOIP Call Center , VOIP Dialer , Call Center Software , Auto Dialer, Predictive Dialer , Hosted Call Center , Telemarketing Phone.
Article Source: ArticleSnatch Free Article Directory
How does Ã?'Belyx fit into your business processes (rather than changing your business processes to fit the hosted call center )?
By Ramana Reddy, Director, Service Delivery and Support, 3CLogic
Your contact center support staff is spending more time dialing rather than talking to your prospective or current customers. If you are contemplating on buying a hosted call center but are concerned about changes your businesses processes to fit the requirements of the hosted call center then you need not worry anymore. Ã?'Belyx hosted call center is totally hosted and has been designed to give you the flexibility to customize the solution to fit your business processes. Here are some examples of different call center verticals that use Ã?'Belyx hosted call center to satisfy their customers
1.First Family Insurance
The agents working for First Family Insurance sell life insurance policies in Florida. Selling insurance is really tough as prospects looking to buy insurance usually decide very quickly . Time is of the essence in making the sure you reach the potential customers within 24 hours of request time. Purchasing insurance leads from third-party and cold calling the leads is a poor return on Investment (ROI). Either the leads are being called by many companies or lead is not being called in time.
To differentiate with other companies selling insurance First Family Insurance customized the Ã?'Belyx hosted call center by using the click-2-call feature that is part of the solution (no extra charge) to generate ?"'˜hot?"'"" prospects. The click-2-call code is generated by a few clicks on the contact center portal. This code is posted on websites frequented by prospects looking to buy insurance. The prospects enter the contact information in the click to call window. As soon as the prospect submits the information, the contact information is added to call center, assigned to the campaign and lead uploaded to the agent?"'""s dialer if the agent is available. The next call dialed by the agent from the call center will be to the prospect realizing the power and potential of instant communications. The respond times to such requests were less than 12 hours.This helped them increase their sales by 300%.
2.New Zealand Parliamentary Elections, ACT party
The ACT party wanted to setup a call center in New Zealand, have the volunteers call the voters to a) ask them to come to meetings, b) Conduct surveys and c) get out to vote on Election Day.
They were looking for a solution that had full CRM and tracking functionality along with flexibility to handle seasonality of campaign.
Ã?'Belyx call center solution was installed in ACT party premise and training was provided remotely. The Ã?'Belyx call center solution setup and training was completed in two weeks.
ACT party hired a technical support consultant to help run the call center and successfully completed running all their campaigns for three weeks using their predictive dialer to dial thousands of leads
3.Oaktree
Oaktree financial company was looking to purchase a call center solution that was easy to install with the ability to buy telecom capacity as they need and when they need. The unique Ã?'Belyx packages and SaaS model of Ã?'Belyx hosted call center enabled Oaktree to purchase the contact center service without buying any additional hardware or software and buy packages monthly based on the seasonal demand.
The lead information from the Oaktree CRM solution is uploaded to Ã?'Belyx hosted call center . The leads are then dialed from the Ã?'Belyx platform. This processed lead information is then uploaded back to the Oaktree CRM with the ?"'˜contact?"'"" information to enable Oaktree to run their historical reports and continue to use their existing CRM System. Any new leads referred could be easily added and scheduled by agents gave OAKTREE higher customer base and more profitability.
For questions and comments please contact support@3clogic.com
For More Information to Visit This Site : http://www.obelyx.com
James is the author of the website obelyx.com and provides information about VOIP Call Center , VOIP Dialer , Call Center Software , Auto Dialer, Predictive Dialer , Hosted Call Center , Telemarketing Phone.
Article Source: ArticleSnatch Free Article Directory